Covid-19 Massage Policy

Covid-19: What will be in place in terms of health and safety protocols?

We have heightened our health and safety protocols in order to maximise your safety and deliver our high quality of care. 

Your Massage Therapist will be wearing PPE (Personal Protective Equipment) at all times inside of the treatment room.

You will be expected to wear a face mask throughout the duration of your treatment.

Apart from wearing PPE, we will carry out sanitization in between each client, which will include but is not limited to cleaning of doors handles, coat hangers, chairs and table, computer, plinth and pillow covers. The room will also be aired in between clients.

Due to the additional cleaning time and PPE costs, we will no longer be offering half hour appointments for the time-being.

You will be given a face-mask and hand sanitizer when you enter the premises and washroom facilities are available inside the building.

We kindly ask that you attend your appointments alone, except appointments made for children and for those with disabilities that need assistance; we also ask that you arrive at the time of your appointment and not ahead. Our waiting area will be closed and your therapist will instead meet you at the door of Enterprise House at your allocated appointment time. If you develop symptoms in the 7 days prior to your appointment, we ask that you please let us know and postpone your appointment. 

If you develop symptoms in the 7 days following your appointment, we ask that you please let us know so that we can alert your therapist.  

I have made an appointment, now what?

Approximately 24hrs before your appointment, you will be contacted by one of our team in order to ask you a few simple screening questions. We ask that if your situation changes between the screening time and the appointment time you let us know please. We can no longer take cash payments but ask that you to pay online at http://www.kneadtorelax.co.uk/index.php/onlineshop or your therapist will provide you with BACS details at your appointment.