Knead to Relax

Privacy Policy

These privacy notices explain the manner in which Knead to Relax Massage Therapies collects, uses, maintains and discloses information collected from you, a "User".

These privacy notices applies to our web site and all products and services offered by Knead to Relax Massage Therapies.

Personal identification information

Knead to Relax fully complies with the UK and European Union’s General Data Protection Regulation (GDPR) Article 6(f) and Article 9(1). Lawful collection and processing (including the distribution of email and text message appointment confirmations and reminders) of personal health data of natural persons who are EU residents is only carried out where necessary for medical and health appointment confirmation, evaluation, diagnosis, and treatment purposes. All data collection and processing occurs for the legitimate medical and health interests pursued by Knead to Relax. Personal data collected and processed includes but is not limited to full name, address, contact information, family relations, medical information, diagnosis, and other items as required.

We also collect information supplied by you when purchasing goods from our web site or booking appointments with us through our online booking system.

​How we use and store collected information
Paper consultation forms along with your record of treatment is stored alphabetically by surname in a locked filing cabinet at our premises at Enterprise House, Springkerse, Stirling FK7 7UF. Electronic intake forms are stored on secure servers based in the UK and data is transferred using 256 bit encryption.

Our online booking system Jane App stores client data securely and allows clients to unsubscribe from reminder and appointment related emails as well as marketing emails at any time.

Medical information is collected for our therapists to understand any issues you may be dealing with and to assist them in planning and carrying out your treatment. This information may be passed to a third party, such as ambulance service or other medical professional, in the event of an emergency. 

An emergency contact is required should the need arise while with Knead to Relax Massage Therapies.

No medical information is passed on to a third party unless with your express written permission.

All therapists, who we nominate to undertake treatments at our premises, will have access to this information for a limited period to ensure health and safety and access to emergency numbers.

At any point you may request to see, rectify or request copies of your information. We are required by our insurance companies to retain copies of your medical information and treatment record for a minimum of 7 years after your last treatment with us. After this time, the records will either be destroyed or kept in a securely locked archive which may only be accessed by the business owner.

Information supplied via our web site via our online shop is retained securely on our hosted servers and will never be shared with third parties.

Information supplied for booking appointments with us is shared with our online booking software supplier Jane App. Knead to Relax entrusts Jane with the processing of personal data for the purpose of booking visits for our customers.
Jane will process the following customer data as part of the provision of Services: first name, last name, phone number, email address, information about making a booking for a visit to Knead to Relax, type of visit, visit description, customer description, client intake forms and treatment records. Jane undertakes to process the entrusted personal data solely for the purpose of providing services to the extent necessary for their implementation. Jane shall keep the record of processing activities referred to in Article 30 sec. 2 of the GDPR. During the performance of Services, Jane uses subcontractors (suppliers of server space, telecommunications companies) which process personal data provided by the you.

Changes to these privacy notices
Knead to Relax Massage Therapies has the discretion to update these privacy notices at any time. When we do, we will revise the updated date at the bottom of this document. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review these privacy notices periodically and become aware of modifications.

Individual's (Users) Rights:
You, the User, have the following rights:

The right to be informed how we use your personal data
The right to access your personal data 
The right to be forgotten and have your data deleted in specific circumstances where this does not contravene our legal or our insurance responsibilities. 
The right to data portability to transfer copies of your data to another service provider 
The right to have information corrected if it’s out of date, incomplete or incorrect 

Your acceptance of these terms
By using our services and web site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our web site, booking system or services. Your continued use of our web site, booking system or services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about these privacy notices, the practices of this site, or your dealings with us, please contact the business owner Sandy Winterbottom at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Knead to Relax Massage Therapies. Enterprise House, Springkerse, Stirling, FK7 7UF. Tel: 01786 897260

This document was last updated on 21st May 2021

How to Book Your Appointment

or phone us on:
01786 897260 

Our Opening Times

We are open 7 days a week

9.30am to 8.30pm weekdays

9.30am to 6pm weekends

How to Find Us

Our warm, clean and comfortable clinic

Knead to Relax is very near St Modan's High School.
We are on the Ground floor of Enterprise House,
Stirling, FK7 7UF
Click here for more detailed directions.

Treatment Prices

45 minutes: £38 (£40 after 1st May)
1 hour: £45 (£50 after 1st May)
90 minutes £70 (£75 after 1st May)

Initial consultation and treatment: £55
(£60 after 1st May)
40 minute treatment: £45
(£50 after 1st May)

Cancellation Policy

Please note that we have a 24 hour cancellation policy.  If you need to cancel or change your appointment, we ask that you give us a minimum of 24 hours notice otherwise you will be charged for the full cost of your treatment.

Privacy Policy

We take your privacy very seriously. To read our privacy policy, please click here.